Delivery Policy – Guru Nanak Sweets
At Guru Nanak Sweets, we are committed to delivering your favorite sweets, snacks, and delicacies fresh, fast, and with care. This Delivery Policy explains how we process and fulfill orders placed through our app.
🛵 Delivery Areas
- We currently deliver in:
- Mohali
- Chandigarh
- Panchkula
- And selected nearby regions
- You can check delivery availability by entering your address during checkout in the app.
⏱️ Order & Delivery Timing
- Delivery time is usually between 30 to 60 minutes from the time of placing the order.
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Actual delivery time may vary depending on:
- Location and distance
- Order volume and kitchen load
- Traffic and weather conditions
- You will be notified in real-time about your order status via app notifications, SMS, or WhatsApp.
💸 Delivery Charges
- Delivery charges are calculated at ₹10 per kilometer based on your distance from our store.
- The exact delivery fee will be shown at checkout after you enter your address.
- For nearby areas, minimal or no charges may apply (as per live calculation).
- No hidden fees – you only pay what is shown before placing the order.
📦 Packaging & Food Freshness
- All orders are prepared fresh after you place them.
- We use hygienic, food-grade, tamper-proof packaging to ensure your items remain safe and fresh during transit.
- We do not use preservatives. For best taste, please consume all items within 24 to 48 hours.
❗ Delivery Failures / Delays
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We try our best to deliver within the estimated time. However, delays may happen due to:
- Heavy traffic
- Bad weather
- Unexpected high order volume
- If delivery is not possible due to wrong address or unavailability, the delivery may be canceled or rescheduled, and extra charges may apply.
- No refunds will be issued once the order is prepared or dispatched.
📞 Need Help?
For any delivery-related queries or assistance, feel free to reach out:
- 📧 Email: wecare@gurunanaksweets.com
- 📍 Visit Us: Dairy Harbour Hospitality LLP Plot no 958 Sector 82 JLPL indus. Park