💳 Refund Policy – Guru Nanak Sweets

At Guru Nanak Sweets, we aim to provide the best food delivery experience, but we understand that sometimes things may not go as expected. Our Refund Policy is designed to ensure transparency and fairness in case of any issues with your order.

1. Refund Eligibility

  • Refunds will only be issued under the following conditions:
    • Order Issues: If the wrong item was delivered or if an item is missing.
    • Damaged Goods: If the food or packaging is severely damaged during delivery.
    • Incorrect Address: If the delivery is made to the wrong address due to an error on our part.
  • Refunds are not applicable for reasons such as:
    • Change of mind after the order is placed.
    • Unforeseen delays due to external factors (e.g., weather, traffic).

2. Refund Process

  • To request a refund, please contact us within 24 hours of receiving the delivery.
  • You will be asked to provide the order number and relevant details (e.g., photographs if there are damaged items).
  • Refund requests can be made through the following channels:
  • Once your refund request is reviewed, a decision will be made within 2-3 business days.

3. Refund Methods

  • Approved refunds will be processed to the original payment method.
  • In case of issues that cannot be refunded directly, you may receive a store credit for future use.

4. Exceptions

  • Refunds will not be issued for any issue that arises from factors beyond our control (e.g., weather, traffic, or wrong delivery details provided by the customer).
  • No refunds will be provided for prepared or dispatched orders unless proven to be our fault.

5. Contact Us